1. Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:

• The item is unused, undamaged, and in original packaging.
• The return request is made within 7 days of delivery.
• Proof of purchase (invoice or order confirmation) is required.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Customized or personalized products.
• Digital goods or software downloads.
• Items damaged due to misuse or negligence.

3. Refund Process

• Upon receiving and inspecting the returned product, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

• If you receive a defective or incorrect item, we offer a free replacement.
• Exchange requests must be made within 7 days of receiving the item.

5. How to Initiate a Return

To start a return or refund request:

• Email us at itpointkylm@gmail.com with your order details.
• We will guide you through the return shipping process.
• Customers may be responsible for return shipping costs unless the return is due to our fault.

6. Contact Us

For any questions regarding refunds or returns, contact:
IT Point Systems
Ambadiyil Complex, Hemachandran Road, Puthiyidom, Kayamkulam, Alleppey – 690502
Email: itpointkylm@gmail.com | Phone: 080866 86661